Free/Open source software will help to make more innovations and more opportunities .as there is no solo agent . Who sell products and be the only support -because no one can see the source except this company . two things are consequence of this

1- customer is enforced to accept any quality of support .

2-If anybody or group can help to support ,develop ,change and/or update s/w is restricted as the license prevent him to do so.

In open source everybody is free to choose support through different choices ,and for sure there will be competency , raising the quality of service and minimize the price . Evey one has the key of development.

Diaa Radwan